> ## Documentation Index
> Fetch the complete documentation index at: https://help.clientx.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Facebook, Instagram, and WhatsApp to ClientX

> Connect your Facebook Page and Instagram Business account to ClientX to capture lead ads, reply to DMs with AI, and manage social conversations in your inbox.

ClientX connects to Facebook and Instagram so you can capture lead ad submissions and reply to direct messages — all from one place. Every inbound message and lead ad form appears in your ClientX Inbox alongside your website chat conversations.

***

## Facebook / Meta

The Facebook integration captures Lead Ad submissions from your Facebook Page as ClientX leads, instantly via webhook. You can also receive and reply to Messenger DMs from the ClientX Inbox.

### Connect Facebook

<Steps>
  <Step title="Open the Facebook integration">
    In your dashboard, go to **Integrations → Facebook / Meta** and click **Connect with Facebook**.
  </Step>

  <Step title="Authorize your Facebook Page">
    You are redirected to Facebook to authorize access. Make sure you select the Facebook Page you want to connect and grant lead ads access when prompted.
  </Step>

  <Step title="Confirm lead ads access">
    On the Facebook permissions screen, accept the **Lead Access** permission. This allows ClientX to receive new lead ad submissions in real time.
  </Step>

  <Step title="Leads start flowing in">
    New Facebook Lead Ad submissions appear in your **Leads** dashboard automatically — no manual export or CSV upload required.
  </Step>
</Steps>

<Note>
  You must manage at least one Facebook Page to connect the integration. If you see a "No Pages found" error, make sure you have Page admin or editor access in Facebook Business Manager.
</Note>

***

## Instagram

The Instagram integration lets your AI agent auto-reply to Instagram Direct Messages using your ClientX knowledge base. Story replies and ad click-to-DMs are also captured as leads.

### Connect Instagram

<Steps>
  <Step title="Open the Instagram integration">
    In your dashboard, go to **Integrations → Instagram** and click **Connect Instagram**.
  </Step>

  <Step title="Authorize via Business Login">
    You are redirected to Instagram to authorize access using the official Instagram Business Login API. This is the same secure flow used by all Meta-approved apps.
  </Step>

  <Step title="Select your Instagram Business account">
    Choose the Instagram Business or Creator account you want to connect. ClientX saves your Instagram account ID and handle automatically.
  </Step>

  <Step title="AI replies go live">
    When someone DMs your Instagram account, ClientX drafts a reply using your knowledge base. You can configure auto-send or review replies in the Inbox before they go out.
  </Step>
</Steps>

<Warning>
  Instagram Business Login requires an **Instagram Business or Creator account** connected to a Facebook Page. Personal Instagram accounts are not supported by the Instagram Messaging API.
</Warning>

***

## WhatsApp

<Note>
  WhatsApp integration is available for ClientX workspaces — contact [support](mailto:support@clientx.in) to enable it for your account.
</Note>

***

## Inbox

All Facebook messages and Instagram DMs appear in your **ClientX Inbox** alongside LinkedIn messages and email conversations. You can reply, assign conversations, and view the full lead profile without switching between apps.

<Tip>
  Enable AI auto-reply for Instagram and Facebook DMs to make sure no inbound message goes unanswered — even outside business hours. Your AI agent handles the first response instantly, and you can take over any conversation at any time.
</Tip>